The nbn™ network is replacing most existing landline phone and internet networks across Australia and this may impact your building’s lift emergency telephone lines.
KONE is partnering with nbn™ to make sure our customers are kept informed of the changes and their lift’s safety is accounted for during this process.
Make sure your lift’s emergency telephone line remain operational throughout this transition by registering the phone number of your lift’s emergency phone with nbn™ at nbn.com.au/fireandlift. You can also register your building’s fire indicator panel in a similar way.
What will happen?
If your lift isn’t registered, the emergency phone may stop working on your building’s disconnection date, generally 18 months from when the nbn™ network is first made available to the building.
In most cases the nbn™ network will not work during a power outage and therefore it will be necessary to install a new lift emergency phone that also uses a mobile network connection to support operation during a power outage.
In limited circumstances (buildings with direct fibre to the premises connection, battery backup installed and phone service provided through the nbn™ Connection Unit UNI-V/TEL port) lift emergency phones may be reconnected to the new phone service over the nbn™ network. However it is important that you are aware of the limitations of nbn’s battery backup if you are considering this option. Refer to the nbn Fibre User Guide for full details about this capability.
Keeping safety top of mind
Safety is KONE’s business and the emergency telephone line is an integral part of your lift’s safety system. It must be operational at all times, even when there is a power failure.
If your lift is serviced by KONE, the emergency telephone line will connect to KONE’s 24/7 Customer Care Centre in Sydney and our team are ready to assist passengers if they experience any issues or need help while inside the lift.
To support continuing operation of this key safety component we recommend you register your lift with nbn™ now.
Registering your building is quick and easy – just have the following information handy and visit nbn.com.au/fireandlift:
- Your role and contact details
- The building’s address
- Number of floors, lifts, fire emergency panels
- ATMs and connected vending machines (if applicable)
- The telephone numbers which relate to each of these services (you can find out by holding down the alarm button in your lift car which will call the lift’s customer service number and they can advise you of the phone number.)
- Your body corporate or strata plan (if applicable)
Already connected (or about to connect) to nbn™?
If your building has already migrated to the nbn™ network, or you are about to migrate, you need to notify your lift maintenance provider as soon as possible as your lift telephone may not work during a power outage.
Please have your type of internet connection handy and call your local lift maintenance provider to discuss your options. If you are not sure of the type of connection you received, you can check with your internet service provider.