It’s a sign of the times when the smartphone is one of the key tools KONE’s service technicians rely on every day when they are out on maintenance and repair work.
The smartphone – or more specifically the KONE Field Mobility app that it hosts – is an integral part of our service technician’s toolbox, alongside their spanner sets and torque wrenches.
Digitalisation and development of technological enablers such as mobility, connectivity and analytics are driving change in the elevator and escalator industry on the whole, and altering the nature of services KONE can offer to its customers. The Field Mobility app is one such advancement and it allows KONE to provide employees and customers alike to access key data about equipment performance, maintenance and breakdowns.
It’s all geared to make the job as easy and efficient as possible. The data, information and notes recorded from each job are available in the hands of each technician from app. GPS location data is used to choose the most efficient destination for each job. The app is even geared to work offline – important for a technician who might easily lose network connectivity while working in an elevator shaft.
Customers are also benefitting from this real time information. Updates on equipment performance, maintenance, breakdowns and repairs is available from an app and also through the more traditional SMS and email. Ordering spare parts can be done entirely from the online catalogue to speed up the process and minimise any down time.
More functionalities are added as we continue to find better ways to integrate our systems together, the KONE Field Mobility Tool app is shaping up to be an indispensable tool of the trade and one that our service technicians will certainly not be leaving home without.