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Have you registered your lift emergency phone with nbn™?

The nbn™ network is replacing most existing landline phone and internet networks across Australia and this may impact your building’s lift emergency telephone lines.

KONE is partnering with nbn™ to make sure our customers are kept informed of the changes and their lift’s safety is accounted for during this process.

Make sure your lift’s emergency telephone line remain operational throughout this transition by registering the phone number of your lift’s emergency phone with nbn™ at nbn.com.au/fireandlift. You can also register your building’s fire indicator panel in a similar way.

What will happen?

If your lift isn’t registered, the emergency phone may stop working on your building’s disconnection date, generally 18 months from when the nbn™ network is first made available to the building.

In most cases the nbn™ network will not work during a power outage and therefore it will be necessary to install a new lift emergency phone that also uses a mobile network connection to support operation during a power outage.

In limited circumstances (buildings with direct fibre to the premises connection, battery backup installed and phone service provided through the nbn™ Connection Unit UNI-V/TEL port) lift emergency phones may be reconnected to the new phone service over the nbn™ network. However it is important that you are aware of the limitations of nbn’s battery backup if you are considering this option. Refer to the nbn Fibre User Guide for full details about this capability.

Keeping safety top of mind

Safety is KONE’s business and the emergency telephone line is an integral part of your lift’s safety system. It must be operational at all times, even when there is a power failure.

If your lift is serviced by KONE, the emergency telephone line will connect to KONE’s 24/7 Customer Care Centre in Sydney and our team are ready to assist passengers if they experience any issues or need help while inside the lift.

To support continuing operation of this key safety component we recommend you register your lift with nbn™ now.

Register now!

Registering your building is quick and easy – just have the following information handy and visit nbn.com.au/fireandlift:

  • Your role and contact details
  • The building’s address
  • Number of floors, lifts, fire emergency panels
  • ATMs and connected vending machines (if applicable)
  • The telephone numbers which relate to each of these services (you can find out by holding down the alarm button in your lift car which will call the lift’s customer service number and they can advise you of the phone number.)
  • Your body corporate or strata plan (if applicable)


Already connected (or about to connect) to nbn™?

If your building has already migrated to the nbn™ network, or you are about to migrate, you need to notify your lift maintenance provider as soon as possible as your lift telephone may not work during a power outage.

Please have your type of internet connection handy and call your local lift maintenance provider to discuss your options. If you are not sure of the type of connection you received, you can check with your internet service provider.

KONE Field Mobility tool - a service technician's best friend

It’s a sign of the times when the smartphone is one of the key tools KONE’s service technicians rely on every day when they are out on maintenance and repair work.

The smartphone – or more specifically the KONE Field Mobility app that it hosts – is an integral part of our service technician’s toolbox, alongside their spanner sets and torque wrenches.

Digitalisation and development of technological enablers such as mobility, connectivity and analytics are driving change in the elevator and escalator industry on the whole, and altering the nature of services KONE can offer to its customers. The Field Mobility app is one such advancement and it allows KONE to provide employees and customers alike to access key data about equipment performance, maintenance and breakdowns.

It’s all geared to make the job as easy and efficient as possible. The data, information and notes recorded from each job are available in the hands of each technician from app. GPS location data is used to choose the most efficient destination for each job. The app is even geared to work offline – important for a technician who might easily lose network connectivity while working in an elevator shaft.

Customers are also benefitting from this real time information. Updates on equipment performance, maintenance, breakdowns and repairs is available from an app and also through the more traditional SMS and email. Ordering spare parts can be done entirely from the online catalogue to speed up the process and minimise any down time.

More functionalities are added as we continue to find better ways to integrate our systems together, the KONE Field Mobility Tool app is shaping up to be an indispensable tool of the trade and one that our service technicians will certainly not be leaving home without.

Standing 328m tall over Auckland’s skyline for almost 20 years, Sky Tower is an iconic structure that plays host to a variety of activities for New Zealand’s residents and tourists alike.

Getting people up and down the tower to enjoy the spectacular panoramic views of the city safely and efficiently is a key area of importance for Sky Tower and one that KONE is proud to contribute to.

As we previewed in an earlier blog post, Sky Tower partnered with KONE to modernise their existing elevators, taking advantage of the breakthroughs in technology and using UltraRope™ to bring improvements in eco-efficiency, reliability and performance of their elevators.

Take a look at the end result and see how Sky Tower and KONE have partnered together to usher in this ground breaking technology to an important New Zealand icon:

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